Engagement with all levels of company management and peers on new product quality improvement, resolving customer issues and process improvement activities. My day is filled with meetings, group and individual interactions and collaborative problem solving.
CAREER
Quality Control Systems Managers
Overview
Salary Median (2020)
$103,150
Projected Job Growth (2019-2029)
+3.5% (slower than the average)
Career
Roadtrip Nation Leaders in This Career
What Quality Control Systems Managers Do
Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.
Other Job Titles Quality Control Systems Managers May Have
Quality Assurance Director (QA Director), Quality Assurance Manager (QA Manager), Quality Control Manager (QC Manager), Quality Manager
How Leaders Describe a Typical Day at Work
A great day at work is one that challenges me to problem solve and learn from others. A day that keeps me busy and has very little down time. When I am challenged at work and am constantly busy, the day goes by quicker and I am more efficient.
Tasks & Responsibilities May Include
- Stop production if serious product defects are present.
- Review and update standard operating procedures or quality assurance manuals.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Review quality documentation necessary for regulatory submissions and inspections.
- Analyze quality control test results and provide feedback and interpretation to production management or staff.
Education
Level of Education Attained by Quality Control Systems Managers
Most common level of education among people in
this career: Bachelor's degree (100%)
Bachelor's degree
Majors Related to Career
Educational Paths Suggested by Leaders
Suggested Path
High School
Bachelor
Statistics, General
Graduate
Engineering Physics/Applied Physics
Certification / License
African-American/B...
Suggested Path
High School
Bachelor
Business Administration and Management, General
Additional Skills & Experiences That Can Help You Excel
Training in continuous improvement techniques and philosophy, managing people effectively, project management principles. The biggest contribution you can make to your own success is to have a positive, proactive attitude. Don't wait for solutions to present themselves, find the problem and then conquer it.
Being that I monitor calls from other Capital One associates in search for errors, a strong attention to detail is a major skill involved with being successful at this job. You also have to be willing to adapt to change, because this company prides itself on "Changing Banking for Good." I'd also say you will have to lean on more experienced workers in order to be successful when first starting out, so having strong interpersonal and networking skills are crucial to be a successful employee.
Getting Started
Recommended First Step for:
College Students
Look for an opportunity to get involved with a technology company and understand it's supply chain and quality challenges. The quality issues are not isolated to inside the 4 walls of any product related company. While product quality starts in the design element, the components used in manufacturing now come from the far reaches of the world and can suffer huge swings in consistency and reliability. Be willing to look at opportunities that may seem outside your core education.
Once you are done with college it might be hard to find the exact job you studied for available. Capital One is a huge company and was originally just a temporary job I had in mind until I found something that was in my field. It turned out to be the best decision I have ever made in my professional career. I decided to stay here, I've been with the company for 3 years and look forward to many more with the company.
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
