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Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Office and Administrative Support Occupations

Information and Record Clerks

Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Review accounts and charges with guests during the check out process.

Record guest comments or complaints, referring customers to managers as necessary.

Hotel, Motel, and Resort Desk Clerks

Overview

Career

What Hotel, Motel, and Resort Desk Clerks Do

Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have

Tasks & Responsibilities May Include

Hotel, Motel, and Resort Desk Clerks

Overview

Career

What Hotel, Motel, and Resort Desk Clerks Do

Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Hotel, Motel, and Resort Desk Clerks

Related Careers

Related Leaders