Customer service is a skill set needed in numerous career fields. Check out these top skills you will need. Which ones are you good at? Brainstorm ways to improve on the skills you aren't great at. 

Improve your customer service skills. 

Watch clips from "How It's Made" to see how objects like artificial limbs, nails, footballs, mustard, and more are made. Choose a few to watch--which one surprised you most?

Watch how the objects all around us are made.

Read a short article to learn how dry cleaning works. Watch the video at the end of the article for a more in-depth look!

Discover how dry cleaning works.

Laundry and Dry-Cleaning Workers

Operate or tend washing or dry-cleaning machines to wash or dry-clean industrial or household articles, such as cloth garments, suede, leather, furs, blankets, draperies, linens, rugs, and carpets. Includes spotters and dyers of these articles.

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone One: Little or No Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Production Occupations

Textile, Apparel, and Furnishings Workers

Load articles into washers or dry-cleaning machines, or direct other workers to perform loading.

Start washers, dry cleaners, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives.

Operate extractors and driers, or direct their operation.

Remove items from washers or dry-cleaning machines, or direct other workers to do so.

Sort and count articles removed from dryers, and fold, wrap, or hang them.

Clean machine filters, and lubricate equipment.

Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required.

Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.

Apply bleaching powders to spots and spray them with steam to remove stains from fabrics that do not respond to other cleaning solvents.

Determine spotting procedures and proper solvents, based on fabric and stain types.

Laundry and Dry-Cleaning Workers

Overview

Career

What Laundry and Dry-Cleaning Workers Do

Other Job Titles Laundry and Dry-Cleaning Workers May Have

Tasks & Responsibilities May Include

Laundry and Dry-Cleaning Workers

Overview

Career

What Laundry and Dry-Cleaning Workers Do

Other Job Titles Laundry and Dry-Cleaning Workers May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Laundry and Dry-Cleaning Workers

Related Careers

Related Leaders